E-mail inquiries will be responded to no later than 2-3 business days after they are received.

We will make every attempt to complete custom orders within 5-7 weeks from the time when full payment is received, usually less. If there will be a problem fulfilling your order within the originally estimated time frame, we will contact you with an estimated arrival date. Once an order has been placed, it cannot be cancelled without incurring a 30% materials fee. When you place your order, we use those funds to immediately order supplies for your falls, sometimes from overseas (depending on your design request.) Therefore, we cannot give a full refund on custom falls. 

We will send payment reminder e-mails for two weeks at weekly intervals after your initial custom order is placed. If we do not receive payment within 7 days after the last reminder is sent, your order will be cancelled.

• We do our best to ship non-custom, in-stock items within 48 hours of payment. If we are out of stock on a particular item, we will ship the item the moment stock is replenished, usually in less than two weeks time. You can always email us to check on an item*s status.

All synthetic hair, custom clothing, body jewelry, and bath product sales are final. Due to federal health regulations, and the nature of these products, we do not accept returns. Depending on the circumstance, we may issue partial or full refunds for faulty merchandise at our discretion, but require that the piece is returned to us so that it can be destroyed.

Prices are subject to change without notice.

We are not responsible for payments or items that are lost in transit, and recommend you choose to add insurance to your shipping cost. 

International customers: We are not responsible for customs taxes, duties or fees. We are required to complete customs documentation accurately according to U.S. regulations.

If you request a refund and you paid through PayPal, we will refund you your total amount MINUS the service charges exacted by PayPal. We accept paypal, checks, and money orders.