Creating an account on the site allows you to track your order status, keep a cart, and last, but certainly not least, have access to our special email list where we release early news about new products, pre-orders, contests, special sales, and more!

Does Amalthea«s Attic accept credit cards as well as paypal?

Absolutely. You can pay with either a credit card (Visa, Mastercard, Discover, or American Express),paypa, e-check, check, or money order (made out to Irene Freedman  through the site shopping cart.

If you want to mail in a payment, make it out to Irene Freedman and mail it to 40 Lakeview Drive, Mastic Beach, NY 11951. If you need to call in an order, call us at 631.399.4109.

How do I know the status of my order?

Logging into your account will allow you to check on the status of your order. If you have placed an order for custom hair, please email us for a status update.

When will my order ship?

Most items are in stock and ready to go. These items usually ship within 48 hours of purchase. Some items like Stark Attire products are made to order and can take longer. Custom items (like double enders) are made as orders are received and can take 2-3 weeks (though smaller orders are generally done more quickly.)

How much is your consignment fee?

If you would like to put something into our consignment shop, the fee is 30% if you provide photos and 35% if we have to shoot the items here. This fee is sometimes negotiable, depending on the work being showcased.

How long does my hair need to be to wear falls?

A good rule of thumb is to make sure your hair is  long enough to put into a ponytail (for a ponyfall) or pigtails (for a set.) For fringes, hair in the front should be at least 1/2" long for a good grip. Heavier hair pieces work better with slightly longer hair. If you purchase foam or cyberlox, your hair does not need to be very long at all.  If your hair is too short, consider getting a full wig. ??

How are your hairpieces mounted?

Unless otherwise requested, hairpieces are mounted on extra thick, metal free elastics. Lace mountings are also available upon request as is sewing elastic. For a small surcharge, we can mount your elastic base falls on a removable claw clip as well. We will work with you to use whatever mounting you are most comfortable with.

How do I put dread falls in?

We include instructions with every order we ship! If you lose them, you can also see them, in PDF format HERE.

I want to get dread extensions, but how do I put them in? Can I do it myself?

Yes, you can absolutely do this yourself. You will likely need a friend to help you with the back of your head, but it is very simple to do. We include instructions with these orders too, but, again, if you lose them, you can always find a copy, in PDF format HERE.

What is the difference between a pair of dreadfalls (dread falls) and a single fall (ponyfall)?

Pairs and singles are constructed in the same manner but a single pony fall usually has 1.25 - 1.5 times the number of dreads as a  single hairpiece from a pair and is meant to be worn as a ponytail, rather than pigtails (one on each side.). If you order a pair of dreadfalls, they can both be worn together in a ponytail to create a massive ponyfall, so many clients prefer to get a pair, because it allows for more style choices. Any and all materials we offer can be used in both ponyfalls and pairs of dread falls, but we do not recommend using synthetic hair for very long pieces due to weight concerns.

Do you take custom orders for items not on your site?

If you have an idea for any kind of hairpiece or accessory, and do not see it on the site, email us and we will tell you if we can work with your idea. 99% of the time, that answer will be yes!

How long are the falls?

Length Estimates:Baby Falls- Approx. 7-12" long.Regular (medium) Falls- Approx. 13-18" long. Long Falls- Approximately 19-24" long. Extra Long Falls- Approx. 25-30" long. Extra Long synthetic falls can be EXTREMELY heavy, particularly when thick. This length is only recommended for yarn, roving and cyber lox falls.

I see a set of falls that I LOVE in the pre-made gallery, but it says sold! Are they really gone and can I still get them anyway?

If the hair says sold, it is indeed gone, however, we can make you a similar set if you would like. It will NOT be exactly like the ones in the gallery. These falls are all hand made and no two are exactly alike. Besides, do you really want to look like everyone else in the club? Be original!

I would like hair/yarn/foam/plastics/tubing/cyberlox in a color that isn«t mentioned on your site. Can I get it?

It is very likely that you can. Email us and will do our best to order it, or to blend colors to make it match.

Can you match my hair to make a more "natural" looking fall?

Yes! All we need from you is either a photo of your hair (best if taken in natural light.) You can also mail us a lock, or let us know what color hair dye (and what brand) you use. Once we have that, we can probably approximate your hair color for a close match. The more accurate the source the better the result be. We cannot guarantee an absolutely perfect match, but we do our best based on the samples provided. See our customer gallery for some examples of natural, color matched, dread falls.

I went to a club and now my falls smell terrible! Are they ruined?

For stinky falls, The Attic recommends spraying with Febreeze™ and hanging falls outside (if possible) to dry. Otherwise, a bathroom works just as well.

Ok, my falls really are ruined! My cat killed them/one of the dreads unwraveled/they got caught in a car door/some jerk yanked them in a club/the elastic died/ help!!!

Never fear! We know you pay good money for your falls, and we want you to be able to use them for a long long time! If you ever have any problems with your falls, you can always ship them back to us (along with a note listing the email account associated with your original payment) and we will repair them for you at no charge (you pay for one way shipping)! We can even replace damaged elastics if you like. Did you buy your falls on another site and want them repaired? No worries! Drop us an email describing the damage, and we will let you know how much we will charge for the repair. It is usually a very minimal fee.

How long will it take for me to get my falls?

Our general timeline for delivery is 5-7 weeks from the date of your payment. Sometimes it takes a little longer, sometimes we can get them done more quickly. Once you have submitted payment, you go into our "production queue." This means that a space is reserved for you in the production line and anyone who pays after you has to wait until your falls are ready before we will start working on theirs. Wool falls tend to take less time than synthetics (though custom dying adds to the production time) and the longer the falls you order, or the more dreads per fall, the longer production will take. We offer every customer the option of receiving digital photos of their hair as work progresses so that you can watch them being made. If you would like to see your falls as we make them, just let us know and we will email you photos as we go! Remember, when you send your payment, you are reserving your spot in line. We will order your supplies, but the people who paid before you will get their falls before you do. It really is the only fair way to do things. If you have placed a reserve order, that is, you have reserved a slot for a certain date, your 5-7 weeks will not start until that reserve date. For example, if you reserve a February slot on January 5th, your 5-7 week waiting time does not start until February, and no one who orders after you can get a slot before yours.

Do you guys install double ended dreads or do dread extensions?

Yes we do! If you are in the NY area and would be interested in booking an appointment, or want any other info, just drop us an email!

I have a rockin band, cool book, awesome project, etc. that I need to get the word out about, can you help me?

Yes! If you are an indie band, author, artist or anyone else who needs some free promotion for their work, or a way to distribute flyers, buttons, stickers, etc around the world, we are more than happy to put them in with our shipments. We ship world wide, year round and we would love to give you a bit of free exposure and save you on postage. Email us if you are interested and we will send you where to send your promo materials for review.

Do you wholesale your merchandise?

Some items on the site are available for wholesale, and some are not. Let us know which items you are interested in carrying and we willl let you know if they are available through us.

Can you get me in contact with your suppliers?

No. 

I would love to be in your customer gallery, how can I do that?

Send us an email with your photo attached (or a regular photo via snail mail (sorry, those cannot be returned) and we will put you up in our customer gallery! Do you use our hair dye? Send us a picture and you can be on our hair dye page! We like to send a little treat to contributors ($10 gift vouchers, anyone?), so get crackin with the pictures!

I love what you sent me, and I want to share it with the world, but photos are not enough (or I do not have a camera.)

Yay! We love happy customers. Missing a camera, or just want to drop a note? Email it to us and we will put you on our testimonials page!

How the heck do you pronounce Amalthea?

Simple, ah mahl thee uh. Rhymes with absolutely nothing.

My question is not on here. How do I get an answer?